Refund Policy

Introduction

This Refund Policy (the “Policy”) informs you (the “Event Attendee”) about your right to receive a refund for tickets purchased on the Tiqeasy platform via our website or mobile application (“the Platform”).

By accepting this Policy, you agree that you have read this Policy carefully to understand your rights as set out below.

You agree as follows

• That Tiqeasy is a self-service platform that lets event creators (“Event Organisers”) sell tickets directly to their intended audience;
• That Tiqeasy only uses the Platform to allow Event Organisers to sell tickets to Event Attendees and is not directly involved in the organisation or quality of these events. Event Organisers are responsible for their own terms of sale and for any enquiries that you may have. We are, therefore, not responsible for any loss or damage which occurs as a result of the cancellation of an event or mishap experienced at any event paid for via our Platform;
• That Tiqeasy reserves the right to charge a one-time non-refundable processing fee (“Tiqeasy Fee”) for every ticket purchased via the Platform and you shall be informed of the ticket price, and the Tiqeasy Fee applicable to such ticket, at the point of sale;
• In the event that you are dissatisfied with the cancellation or quality of an event, Tiqeasy will not be liable for any damages, whether direct, indirect, incidental, consequential, special, punitive or exemplary arising out of or in any way connected with your experience at an event paid for via our Platform;
• In the event that you are dissatisfied with the cancellation or quality of an event and you request a refund from the Event Organisers, you are only entitled to a full refund of the ticket from the Event Organisers and the Tiqeasy Fee shall not form part of the refund due to you;

Organisers & support

If you experience any of the circumstances mentioned above, you agree to reach out directly to the Event Organiser to discuss your ticket refund.

If you require any further information on how refund requests are handled, please contact Tiqeasy Support.